About hessy41

ok thanks  ... View more

I want you to keep working on my problems.  I didn't mean have you quit.  I hope I can get some relief.  ... View more

Sorry but they don't have a very good track record with me.  Thanks for working on it, though  Keep up the good work ... View more

Well I'm sure if they do it, it will get all screwed up like the last time.  I'll probably lose the $20 discount for one year.  Then be charged the full amount.  What happened to cancelling the service?   Thanks for working on it.  ... View more

Well it's been quite awhile.  I hav the feeling you are just stringing me along.  I hope not cause you seem sincere. ... View more

I hope that kudo I gave you didn't give you the idea about my problem.  Cause it didn't  I'm waiting to see what has happened.  The kudo was just because I like the way you explained the kudo but like I said, still waiting for some good news on my complaints. ... View more

    thnks for the eplanation.  Now I'll let you get back to work. ... View more

So was that a good sign, you are making prograss or you just liked what I said.  wish I understood this more.  I gave you a kudo but don't know if you got it. ... View more

I'm sorry, I don't know if you sent me anything.  I'm not up on signs.  Did you send a Kudo?  and what does it mean?  Thanks for your helping. ... View more

  wondering if you have any news.  It has been a week  .  Just asking. ... View more

thank you for looking into this for me.  It's not just the price, or the usuage, or the placement of the moden.  Though all three of them upset me.  Mostly it is the fact they woulde lie about things,  for instant, first they said I had good credit, when I wanted to rent after I found out I could, they said I had good credit, and I was charged only part of my bill as they took part of it off my credit.  Anyway that is what they told me.  The next month it was the full amount.  When I called they kept saying I owned it.  I kept arguing   Then they said I had bad credit and couldn't do that.They also didn't explain about the warranty.  Nothing about after 6 months I get charged for a person to come out and look at it.  I assumed the warranty was for two years.  What I'm trying to say is, they are not honest people.  They say what you want to hear.  And mostly, I couldn't understand them.  None had good English and all talked way to fast.   You have to listen to all the calls to get exactly how it was.   I just hope you look into it all with an open mind.  All I want is to get out of the contract without any additional price. Thank again.  I hope.  ... View more

Thanks for the info.  If I do have to stay with them, I will be asking you what to do to minimize usuage. Of course, everytime I go on line to check answers I use usuage.  they got you coming and  going.  Thanks again.  I hope those people listen to all the phone conversations cause you have to, to see the pattern.  Thanks again  I don't see the little dots but I'll look more later  I'm not very savy with computers ... View more

Ok Thanks ... View more

I'm sorry, I just sent a post and maybe to the wrong person.  I don;t know how these things work.  Anyway, I was apologizing  to whoever for being so mad  & tried to explain more about my problems.  Do I hear from whoever on this site or by e mail.  Thanks again for helping even though I was a snot.  ... View more

ok, thanks.  I just sent you a letter trying to clear up what I said when I was so mad.  Again, sorry, you just got the brunt of it all.  Will I have to kee checking back on this or will they e mail me their decision.?  ... View more

ok, I'll give you that, I was very angery.  You would have been too if you went thru what I have been going thru.  I know you talk about just the internet price but it goes so much deeper than that.  I understand the explanation of the gigabytes, however, you spell it.  I don't understand why they give you extra by resetting the first month and then you think you have more usuage then you have.   this info came from the lady that called and talked to me about the bad rating I gave the company     What I want somebody to do is to listen to the phone conversations and see how their stories change.  Like the credit problem.  I know I have good credit but that's not the point.  first they tell me I do.  Then they tell me I don't just so they don't have to give my $300 back in credit.  any way.  Please just have someone pull my files or whatever you do and listen to the conversations.  All the way thru, all of them.  Thanks  One more for instance.  Then I'll quit.  Take the good credit bad credit thing.  First I had good credit to get the internet, then I kept good credit with one guy and changed it to rental with the $300 I paid for the equimpment to apply to my montly statement.  The $15 was with the credit applied for the first month.  I understand.  Then I get a letter stating I had bad credit.  I called and that person said I got it by mistake,  Then when they charged me the normal $49 I called and after much arguing she said it was because of bad credit.  I'm just trying to point out how inconstitant they are;  You call and you never know what they will say.  So  I hope you understand that better now.  Like I said, please just look at the calls .  Thank you  Sorry I was so snotty the first couple of times.  ... View more

  as I stated in my last long letter at the bottom, I want out of my contract with no fees.  I guess I bought the equipment so I won't get that money back.  I assume.  ... View more

I just want to get out of this contract because the company is built on lies,  if you read my note all through you would see that.  I guess you did read most of it.  At least you responding more civil.  any way I want out of the contract without paying any fees.  That's the bottom line. ... View more

I have written 2 letters explaining how Hughes Net has lied to me from the very beginning to two days ago. They said I had good credit or something to that effect and would be glad to sign me up.  First they said I needed to buy the equipment.  Later when I found out I could rent the equipment, I called back and of course put me on hold and came back and said, yes your credit is good and since you just started, we can switch you over to rent.  What did I want them to do with the $300.   They said they could return it or credit each months account which I said to do.  The first month it was credited.  The second month I was charged.  I called back the girl gave me all kinds of excuses, finally put me on hold and came back and said I had bad credit.  In between time, I had got a letter from Hugh's Net state I had bad credit.  I called on that and the guy said, it as sent to me by mistake.  Evidently that was a lie, or they all are lying about my credit just to get out of renting the equipment to me.  I;m past that.  They wore me down.  They lied about how much data I get.  Found out the first month they reset it so it looks like you have more data.  That info came from the lady I talked to who told me to write to you people.  Then this month, i almost ran out.  It's just been one lie after another and I want out of this contract.  I cannot work with people who lie everytime you ask a questions.  Also I talked to a supervisor and she was very rude.  Also I have a terrible time understanding any of these people.  None of them talk very good.  They give their name so fast you can't understand it.  When you tell them to slow down, they do for one sentence and then it's back to full speed.  You can respond under hessy41 as I don't see where to put it.  Also my Ser. # DSS36333964 of my radio.  That is another thing, the guy that installed my router put it clear back in the utility room between the wall and the dryer.  I can hardly get to it without moving things.  I ask him to put it in the middle bedroom but he wouldn't do it.  I just want to get out of this contract and go on with my life,  It is upsetting me very much and it gives me "Afib attacks"  If I'm not careful, I will end up in the hospital.  ... View more

you didn't  pay attention any more than they did.  I said the first month of $15, was because they gave me credit for the first  month of my $300 .  Then they claimed I couldn't rent it due to my credit which I already went over you with.  So the next month they charged the $49.  Also I found out the first month they reset your data limits so you get more data.  They never explained anything to me about that.  The lady that told me to write here excplained that.  They also lied about my credit.  They sent me a letter stating my credit wasn;t anygood.  I called them and he said I had got that by mistake.  Whatever you  want to hear they tell you.  I checked on 3 of my credit reports, there had been no inquiries for over a year.  I've never streamed or whatever you call it, never downloaded movies, when I told them what I did they said this would be plenty of data.  I'm more concerned about alll their lies.  You say they didn't lie well look at all the redcorded phone calls in order and you will see where and how they did it.  ... View more