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EmAzing · ‎08-07-2018

I realize everything you said is True but unfortunatley alot of it was not explained to me when signing up, THAT is important on making a decision that is best for my needs dont you think? Best believe if anything becomes available in the area I will have no problem terminating my service and paying to terminate early. there were times I wasnt happy with Charter because they had outages quite often..I realize now how spoiled I really was..Rural living isnt for me but like you said I have to learn to utilize it cause its ALL I have! (For Now)

EmAzing · ‎08-07-2018

I recently purchased a home and moved in. Before I moved we had Charter Spectrum which I had for years and Internet was Great compared to what Im dealing with now, I too was not told there was a 20 day grace period of unlimited and higher speed..for the first 20 days I was Happy but unaware untill recently. My Usage Got gobbled up so fast in just 4 days we are still not out but close, me and my daughter rely heavily on the net for work, school, games our entertainment period.In my area this was my only option or I would have taken Charter with me, even though Charter services people down the road a ways from me they do not do it here. I love my house but might have found something else if knowing all this ahead of time. Its super expensive and I feel like Im back on DSL. I dont understand why you can allot someone great speeds and unlimited data for 20 days but not for a whole month every month..seems to me you have the capacity to please your customers but dont, also who is up at 2am-8am to use bonus data lol seriously? that bonus data should be for anytime.I guess I should have listened to the guy who installed it when he said "I hope you know what your getting yourself into" Yea even the employees know!! Anyhoo just needed to vent Im just very disatisfied..

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Date Last Visited	‎08-08-2018 12:23 AM

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