HughesNet is the worst experience I’ve had from a company. Let me explain. 1. When looking into HughesNet service, the representative offered a plan (20gb), and a price (59.99) and free installation, as offered in their website. Upon setting up service and making payment, they called me back to tell me they couldn’t offer the deal they did, that it would cost me much more (79.99) plus installation. No resolution, I was just told “oh well” “it happens”. 2. First month of service was fine, but the second month, garbage. My data allowance was used in 6 days. 6GB of it showed used on a day I wasn’t even at my residence. 3. HughesNet advertised guaranteed speed after throttling is between 1-3 Mbps, I received 0.013Mbps. 4. When I contacted chat support I was told “it’s more than likely background data usage” from devices that were powered off. When I explained the devices (laptop and streaming service) were powered off and disconnected, I was told it didn’t matter, that the 1-3 Mbps would be divided by the total number of device used. This still doesn’t add up between three devices. Then I was told I must be streaming in 4k Ultra HD, which I do not. Not only do I not have a TV capable of streaming that quality, I also use the Video data saver app full time provided by HughesNet. With no assistance ornresolution I opted to call the support number. 5. After spending a period of time on call with support, with no resolution or explanation of poor service, I was disconnected. I was then contacted by another HughesNet rep and told I shouldndisconnect from service for 3 hours sonTech support could look into the issue and I would get a call back at the end of the 3 hours. Never got a call back. 6. (8) hours after placing my support call I received an email from HughesNet showing my issue was listed as resolved, with no resolution or further contact from HughesNet. So, all in all, I got 6 days of internet and now for the last 2 weeks I can watch blurry Netflix that buffers every 5 minutes.
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