Liz for three days now its been a nightmare with no one seeming to have a clue whats going on (which makes absolutely no sense to me)... Did your tech support just up and walk out or something?? I was told today ths issue would be fixed today and Nope still no fix happening..!!!! So the option to which I was basically forced to end this issue was to upgrade to a new system and new two year contract to end this nightmare... Personally I thnk their is some kind of forced scam going on to force people into new contracts as my current one is several years expired...!!! Because if the tech support cannot answer questions or fix what should be a simple problem in three days time, then either they are not good at their jobs or this is a forced situation... So once again I am going to be up in the early hours where its free time to do work I should be able to do during regular business hours... Later in the morning I am ging to contact Viasat and check out their plans before I fully OK the service tech to come in here and install my upgraded stuff to which they said could be up to 3 more additional days of this nightmare... Seriously bad business on Hughesnet's side!!! Oh and thanks for the escalation to the tech's... FYI I have heard that escalation term for three days now.. and still nothing changes!!
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I have had the same exact issue for two days now and I got the same response from Hughesnet... SO what the heck is going on...??? Is it that Hughesnet wants me to quit using them and move to visat... If so, maybe they should just come out and say it, becuse I cannot run a business with the only response being we have escalated your case... because that is no answer and it does me no good.. I had to sit in my office until 2 am so I could do our billing while its on the free time between 2 am and 7am... and now again doing the same tonight after startting at 5am Yep a whole 3hrs sleep... I was promised an answer in 24hrs and have not heard anything... If I cannot get an honest answer later in the morning, then I will seriously figure you no longer want my business and will just move on..!!
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