Raiders13
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Joined 7 years ago
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Re: Data is used while no equipment installed!!!
Hello Brook, we just moved cross country, new job and a complete new start. No its not possible to pick my new place to live based on hughes net availability!!! Sorry but that is just crazy. We needed to find an apart3 that is affordable for us to start of with and that's the main fact. So yes you would think a company this big could be a little bit supportive and humane. I didn't ask to cancel my whole ETF I asked to waive at least the equipment part to were we end up around $380 but no not even the slightest help from hughesnet side. Again we didn't even know about those etf for equipment until I called to cancel service ready to pay our regular ETF! And to whoever said to call that phone number...all I can say I did way to many times so far. Besides being in line for long times to even get a rep on the line, getting kicked out of line after waiting 15 min already and rude employees on the the phone, I have discovered nothing but incompetent answers.4.6KViews0likes2CommentsRe: Data is used while no equipment installed!!!
Unfortunately our cancellation fee would be over $900 since we had a business account. There is also a etf for the equipment what was not mentioned to us clearly what so ever. And no I can't afford to pay $900 upfront and no payment options are offered. Like I said this company sucks when it comes to customer service.4.6KViews0likes1CommentData is used while no equipment installed!!!
So after we moved (not able to use it at the apartment complex) and were told the early termination fee could not be waived under any circumstances we are stuck with a $70 contract for another year and a half. NOW I CHECKED FOR MY BILL AND SEE THAT MY DATA IS USED WHILE NO EQUIPMENT IS INSTALLED PERIOD! No satellite is set up, no box installed nothing! This is unbelievable and I am in disbelief to be honest. This is by far the most terrible and customer unfriendly company I have ever dealt with. No understanding, no flexibility or help with customers life situations what so ever! I would never recommend this company to anyone ever. I would like to know if anyone else experiences unexplained data usage?4.7KViews2likes8Comments