My journey with Hughes Net has been the nightmare I was worried about but instead I let the rep talk me into getting this awful service. I think my concerns could be resolved if I was able to speak to someone that actually understands my problem but instead I’m forced to deal with the language barrier of a call center outside the United States and even when requesting to speak to someone else I’m told there is absolutely no way for someone in the US to contact me or know that I have an issue that needs resolved. After searching this site I have found one thing to try and possibly resolve my issues but if not I’m forced to call someone who is unable to articulate my concerns because they don’t understand or pay $400 plus dollars to move on from this horrible internet option. If anyone from Hughes Net reads these comments my feedback would be to have a way to speak with different call centers including an escalation team i the United States.
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