You do not read well. It was the support center that had me run the tests, they have the results and that is why advanced support is suppose to call and never does. The 2G WiFi is the problem per the Home Tech people that was also told to Support by Home Tech. So disable it and hide the problem, right? Why was my post removed, can't take criticism when you are clearly wrong and have lied to me about calling multiple times. Info that should be supported by the multiple Incidents you have opened, one for every time I call instead of leaving it the same one and seeing all stuff I have had to put up with.for the past month.
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I would not give it the honor of calling it a service, it is a disservice. Six months ago my GEN4 speed went to pot. After several calls and the Home Tech service telling them it was not my problem they reduced my cost to 1/2 for six months and admitted they had a capaciy problem in my area and it would be fixed. Seven months later I called with the same problem and was told the fix was GEN5 so I upgraded. Guess what, even worse speeds than the Gen4. Opened a problem, hours later was sent to Home Tech, they again said it was not my systems (3), it was a problem with the 2G in GEN5 (they never looked at 5G). Was told Advanced group would call in 2 to 3 days. No call. Called on 4th day said a call would come that night or next day..No call. Call finally came in while I was out 7 days after initial call. They left a phone lnumber, it was for a company that sells flashlights and bulbs. I called again. Was told they would call that night or next morning. No Call. Called again was told I would receive a call in 30 minutes,. Guess what? NO CALL. Now tell me they have something other than horrible service!! BTW with the site they use (testmy.net) my speeds when the support center asked me to run download tests were 216Kbps, 229Kbps, 182Kbps, 280Kbps, 242Kbps, 205Kbps, 255Kbps 375Kbps, 163Kbps. Other problems, can't connect, drops connection to net but still connected to modem, hung web sites, etc.
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