i got hughes net activated about a month ago. I was told before i purchased the system that i will be able to stream high definition movies and videos. It is extremely rare that i am able to do so. Many times even, i can not stream 144p videos without constant buffering. I have spent countless hours on the phone with technical support people. I am fairly confident they will never resolve the issue, because they all have me do the same things: speed tests, turning off or on items in the control panel, resetting the modem, etc, and meanwhile the internet speed has not improved one single iota. At night especially, the once slow internet turns into an EXTREMELY slow internet. Recently a technical support assistant tried numerous things for an hour straight, only to tell me in the end that "my tools show that your internet is fine". Meanwhile, i still cannot watch videos in 480p, much less 1080p, so i therefore told her that "well, your tools are wrong". The first question i asked a hughesnet representative before i purchased the service was "will i be able to stream high definition videos?" I was promptly told, "yes, absolutely you will be able to". Thus far, that's not the case, even with hours upon hours of talking with tech support and going thru there rigamarol steps that lead nowhere. This is clearly a case of 'breach of verbal contract'. Could someone kindly please point me in the direction of the legal department of this company, so that i can have my lawyer contact them directly.
... View more
