andreatx
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Joined 8 years ago
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Re: Cancellations should NOT be this difficult.
Thanks, everyone. I think I'm all set - I have requested the cancellation for the future date, and the box will be shipped to the new address. I was just venting, it should't be this difficult. Cancel my service for the 29th, send my box now, end of story. That way I don't have to move the parts first and return later. It'll take me a few days to unpack all my boxes..... I also had to cancel my DirectTV, and their system works the same - BUT they have an agreement with UPS, so I can take whatever I have to return their before the move and get it shipped off. At least that's an alternative solution. Other than that, Hughesnet should really make sure the people who answer their phones speak decent English.3.1KViews1like0CommentsCancellations should NOT be this difficult.
After 3 years on Hughesnet, at the end of this month, we are moving to a house that has FIBER!!! <happy, happy, happydance>, so I just called to cancel. I will need to return the router, power cable, and the radio transmitter out of the dish, and I will be sent a box to return the equipment in. That's not the problem, I expected to have to return some stuff. The problems are: a) both the reps I got to talk to while trying to cancel had extrememly bad accents, and I only understood about half what they said. I must have said 'can you repeat that' at least a dozen times.... b) We will still be here until the 29th, so I want to cancel to the 29th, and get this box so I can drop it in the mail on my way out of town - BUT if they send out the box now, my service cuts off now. So I won't get the box until sometime in July at the new house, and I have to pack the stuff up and move it to the new house. And no, they cannot mail the box now and cut the service off on the 29th.... Just ridiculous. Did I mention that in the new house, I'll have fiber internet????3.1KViews0likes5Comments