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Re: PLEASE ADVISE//Beyond Frustrated
Thank you, Amanda! I look forward to talking with him. I received an email today from Nadia Carter (who, from the sound of it, looks like didn’t read my email). I tried sending emails on the Hughes site, but had character limitations and had to send 1, 2, 3, etc.,. She likely was responding to one of those & didn’t understand the history or situation.5.9KViews0likes1CommentRe: Would Like audio access to my tech support and billing calls
I get it @marastade. Thanks for writing that. I’m impressed with this community and that so many offer support. I wish our experiences with Hughes has been better. I did get an email from someone higher up after I emailed them directly. (The Hughes email online had a frustrating character limit and when they replied they clearly hadn’t read what I wrote.) Hopefully I can get resolution from a real person. Thanks again :)4.2KViews0likes0CommentsRe: Would Like audio access to my tech support and billing calls
I get it @marastade. Thanks for writing that. I’m impressed with this community and that so many offer support. I wish our experiences with Hughes has been better. I did get an email from someone higher up after I emailed them directly. (The Hughes email online had a frustrating character limit and when they replied they clearly hadn’t read what I wrote.) Hopefully I can get resolution from a real person. Thanks again :)4.2KViews0likes0CommentsRe: Would Like audio access to my tech support and billing calls
I appreciate it, marastade. I truly believe there were Hughes people that wanted to help and that believed what they said would be honored. But somehow, between the different departments and the different people from many different countries, major things were not honored. Hopefully we will be able to move on with our lives. I appreciate this community. This is one of 3 complaints/negative reviews that I’ve ever filed in my life. (On Yelp, Trip Advisor, Google etc.,.,) Typically, I let stuff go. Mistakes happen. Things don’t always work out as you’d like, but this truly is extreme.4.2KViews0likes0CommentsRe: PLEASE ADVISE//Beyond Frustrated
Alizbear, I’m super sorry that this is happening to you too. I do believe there are people at Hughes net that wanted to help, but for some reason it is too difficult for them to give you access to a manager and it seems as if billing and tech support do not talk to one another. I’d like to think that all the people who I talk to who were kind and helpful really thought they could guarantee us a solution or help and I believe they really thought that what they told us would be honored. Often times I talked to someone at a slightly higher up level to confirm what they said. I feel you on the 1 to 2 hour phone calls as well. I started logging them in the Winter. I’m truly hoping I can get somewhere with our situation. I hope the same for you. It is been extremely confusing this whole process all of it. When we move to a more rural location we had to get rid of AT&T for our Internet. We kept it for our landline. We were under contract and it was very easy to get out of. Super simple billing, super simple with regard to customer service, and Super simple with regard to resolution. It literally took one phone call. I don’t know about your Hughes net bills but ours don’t even show you the date of service. So you really have no idea what months you are paying for.7.3KViews1like4CommentsRe: Would Like audio access to my tech support and billing calls
No one at Hughes told us that we could get access—I was told by a friend who suggested it. Honestly, the misled part is with regard to a slew of other experiences: supposed credits, being charged for internet when service was down, being told we only owed “x” amount by an agent (having that confirmed upon call being reviewed by another agent) but then being told we were “misinformed”, and being told 3 different things about when we would receive the box to ship our equipment back—making us worry about the 45 day time limit in which to receive equipment. It’s super frustrating to not be able to talk with a higher level rep—or simply someone who understands the history. We’ve had and have ATT and Verizon and have never had issues like this. Anything minor was always quickly resolved in a way that was satisfactory.5.5KViews0likes2CommentsRe: PLEASE ADVISE//Beyond Frustrated
Hi Mark, I don’t get your post. (?) I’m a pretty positive and happy person, but am incredibly frustrated with our situation. I had hoped that others who have had similar experiences would have advice. Again, I’m not trying to be negative, just looking for solutions.7.3KViews0likes7CommentsRe: Would Like audio access to my tech support and billing calls
Thank you again. I wasn’t trying to troll. I simply am seeking resolution and phone support has gotten us nowhere. This is 5 months in the making. I was hoping others had answers. I’ll wait until Monday. I’ve never had any experience with a company like this in the past.5.4KViews0likes3Comments