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About Dawn-Keyballs
since
12-14-2018
01-10-2019
Dawn-Keyballs
Freshman
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| Date Last Visited |
01-10-2019
12:00 PM
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01-04-2019
03:04 PM
So after the Tech left on the 27th he said he would make a note to send someone out to replace the top portion of the dish with the newer one for the Gen 5 . No one has came out yet to do so. I called ADSL and they said there was no note...... They said to inform you guys that it needs to be done. I have not seen any free data tokens in my account yet either for all the speed test that I have ran either
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12-28-2018
12:33 PM
Well the tech finally came and informed me after I upgraded to Gen 5 they didnt put a new dish up that provide the proper bandwith. They will be installing it soon. Hence the terrible dip in speeds. . Is there a chance I can get some Data tokens for free for the ungodly amount of 25 mb speed tests I had to do?
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12-21-2018
09:42 AM
Well its been four days now.......
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12-19-2018
08:00 PM
Well Hughes net customers , since there are no employees for this lovely company on here to help anyone out . I bit the bullet and called Hughes net after I contacted customer support through Chat . I explained in detail to the first "agent" my problem. I spoke very slowly to make sure they understood what I was saying. I went over every single thing that have explained here. Then they told me to power cycle my modem.......... I told them once again what I have done in the previous steps mentioned " This was all recorded on video " . Then they asked what my weather was like..... again.... I asked to talk to a manager. I repeated all the aboved mentioned steps I have asked in this forum for the third time They asked me to perform 3 more 25mb speed test. I did one more at 436kb/s . and another and another..... 25 minutes past by . Then I realized the two employees I were talking to were in the Phillipines. I talked to their "manager" and she told me to "power cycle my modem" . One can see the frustration. Youtube upload coming soon Search HughesHolidaycheer. Viastat will love this
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12-19-2018
01:24 PM
Contacted customer service after I told them all of the above steps I have taken, and they said are you sure the weather is not bad outside............................................................................................................
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- @Liz
12-19-2018
08:12 AM
I thought that was strange also Gabe. If it is indeed a congestion issue how would they even go about fixing that? This test was just taken https://testmy.net/db/7hgtY7UB4 . Plenty of data remaining.
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12-18-2018
05:42 PM
This was taken at 4:34 pm today 152 kb/s . https://testmy.net/db/qbXAyiQQM I posted speed test for 30 hours from the original post. This started a week ago . Id Really like a little help from one of the mods before i spend two hours talking to different customer service reps on the phone when I have a sql assignment due for a system databases class that I need online access too. Im also talking to the viastat community and asking them what they could think of this. They actually respond faster which is funny since it's a different satelite company............. Just noticed that ssid enable switch on all wifi should be disabled and saved on each channel. I did this Test was taken at 5:04 and included all previous steps I have taken .https://testmy.net/db/4oYXZcV7B 156kb/s...
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12-18-2018
02:18 PM
Well if the slow speeds are averaging around .25 to .50 mb dl . The hughesnet site takes about five minutes to load. and zero video playback on youtube at 240 p. Is just a tad bit unacceptable for a 100 a month wouldnt you agrea?
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12-18-2018
01:29 PM
Curious on why I can not see my post I made? I guess ill try again. Good morning everyone! Im inquiring about a problem that started about a week ago. Our internet speeds have came to a crawl every day around 3-4 in the afternoon and the download speeds dont increase back to normal untill around after midnight or later. After that the speeds resume back to normal till 3-4 the next day. The cycle has been repeating itself. I have 18 gigs of anytime data left. Things I have done Power cycled modem numerous times Checked satelite for damage or misallignment checked ip configurations changed some dns numbers around to googles dns checked cables going to modem insured modem is plugged into wall not outlet checked drivers on all of my laptops and checked status of wifi information on my smartphones turnd ivp 6 off completely turned firewall off, made sure modem was plugged in to laptop. Here are my speed test i performed for roughly a 30 hour period ran last speed test with all ssid tabs on each channel disabled and saved . https://testmy.net/quickstats/Doblin
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