Well Hughes net customers , since there are no employees for this lovely company on here to help anyone out . I bit the bullet and called Hughes net after I contacted customer support through Chat . I explained in detail to the first "agent" my problem. I spoke very slowly to make sure they understood what I was saying. I went over every single thing that have explained here. Then they told me to power cycle my modem.......... I told them once again what I have done in the previous steps mentioned " This was all recorded on video " . Then they asked what my weather was like..... again.... I asked to talk to a manager. I repeated all the aboved mentioned steps I have asked in this forum for the third time They asked me to perform 3 more 25mb speed test. I did one more at 436kb/s . and another and another..... 25 minutes past by . Then I realized the two employees I were talking to were in the Phillipines. I talked to their "manager" and she told me to "power cycle my modem" . One can see the frustration. Youtube upload coming soon Search HughesHolidaycheer. Viastat will love this
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