About LeeH74

That's a lot of token bytes in that screenshot GabeU. Wouldn't it make more sense to purchase the 50GB plan instead? Or do you save money in the long run by subscribing to the 20 then purchasing the 50 GB? According to HN's pricing purchasing 50 GB token bytes would cost $150, is there a 50 GB token byte purchase available they don't show? I ask because I would be interested in more anytime data (the only thing that's got me considering Viasat actually). Thanks in advance! Hoping I can find a way to increase my data. ... View more

Here's hoping you're wrong I suppose. The Advance Tech guy that I spoke with day before yesterday said my beam is very low traffic and seemed quite surprised at how radically the dl speeds changed from a minute before/minute after the switch from Bonus Bytes to Anytime and vica/versa. Should hear from HN engineering today. Fingers crossed for at least some relief. ... View more

It's just like someone hit a switch! So I stayed up WAYYYYY past my bedtime tonight just to do an experiment. First some back story; This morning I did download tests a minute or two before 8 AM (just before the end of bonus bytes which I still have an abundance of) and was getting 216 kbps download speeds. I did another and got 212 kbps. At 8:01 15.03 Mbps download, after that it climbed quickly into the 30+ mbps download speeds. Fast forward to 1:59 AM today, 45 mbps download, then at 2:02 1 mbps, then 654 Kbps, then 213 kbps. Something is up with the bonus bytes time period. I have a difficult time believing it's traffic from new devices. I should be getting a call from the engineers from HN sometime today. Hoping all this monitoring is going to pay off. I'll repost when I know more. BTW, I'm using the same to device to post in this forum that I used for the OP. I was able to use rich text and upload the screenshots for that. I can't even type in rich text now. Thoughts? Going to bed! Too old for these hours! ... View more

Thanks GabeU. That's exactly what I was needing. ... View more

Anyone know why I can't post in rich text format? I wanted to include screenshots from this mornings' download speeds. For some reason I can't type text in rich text. ... View more

Thanks for the input GabeU. I'll try the other speed test site you mentioned. In regards to the download speeds, I'm still getting very significantly slower speeds during the bonus bytes time (2-8 AM). Which I still have 13GB data left for and am getting 1 to 5 mbps downloads vs Anytime which I am now using data tokens of about 1.5GB left and am consistently getting 20+ mbps during peak (6-8 PM) time. I still feel like somethings up with the speeds during bonus bytes time. Do that many people get online that early??   Thanks! ... View more

Not quite the same boat Waddie. I've been with HN for about a year and a half now. Service has been pretty good actually. Consistently good download speeds even during peak as long as I've still got anytime data. As far as technial support, I've not had trouble connecting with them. Whether through phone or chat. In fact, the one time chat got dropped the young lady immediately called me on my phone and proceeded to try and help. Granted, they do the whole scripted thing, but all tech support folks I've dealt with do that, they are required to by their employers. This slow download issue has truly been an anomaly for my service. I've heard negatives about HN, but personally haven't really experienced them myself and have reason to feel like they will take care of this.    All that to say, I'm very sorry to hear your experience has been so bad. Maybe you've connected with the wrong folks, perhaps your repair technician had an ax to grind, I don't know. I do hope your issues get straightened out sooner than later though and you're able to enjoy your service. Good luck. ... View more

Sorry Maratsade, I just saw that the time at the bottom of the screenshots doesn't specify AM/PM... Oh well, it was AM.  ... View more

Maratsade, thanks for your response. I wondered that in regards to peak hours, but if you note the time at the bottom right hand of the screenshots you'll see those are far from peak times (5 AM) and I've been online as early as 2:30/3:00 AM (I'm on US central time) and still have the same issues. Also, you'll see from the first screenshot that I still have plenty of Bonus Bytes time. ... View more