I'm in the same boat! Had Hughes Net installed in October 2018 - worked pretty good for first month - slightly better than dial-up. Then slowed way down. After numerous calls and complaints finally got a service technician to come out. He said "nothing can be done" your location isn't very good and you have marginal connection to sattelite" - THEN he dropped the bomb: He told me that in rural locations HughesNet starts you out at a higher speed, then after 30 days they turn the service WAY DOWN. And you have to call them (nearly impossible) and pay double or TRIPLE your current fee to get them to turn service up to a point that it's useable! That is NOT what installation guy told me - he said I had a great connection and was receiving at max capability. I've called and emailed Hughes Net at least a dozen times in the last 2 months - never received a single reply. I don't have high usage, occasionaly wish to stream a movie at night, but that is not possible. Otherwise just normal internet type useage. Now, I'm stuck in a contract - nobody from HughesNet will even speak to me - Service disconnects constantly, during normal usage (e.g., email) and everything I've done is lost. Turns back on in a few minutes, have to re-connect to whereever I was because loss of service causes sites to "forget" who I am, so have to sign back in, from scratch - about that time it disconnects again! I think it's time for a class-action law suit! I've never sued anybody, ever, in my whole life! But in reading all the (negative) comments on the internet about HughesNet, from HughesNet users I think this is our only recourse! I'll spearhead this if enough people want to join in! Otherwise, I'll proceed with litigation with my own lawyer! The type of crap HughesNet is pulling is criminal and we're protected against these scams by the Federal Communications law - can't use the widely recognized acronym, not permitted here! Can you imagine what would have happened if the Federal Communications would have allowed Hughes Net and Direct TV to merge? There would be no service available for rural users anywhere and everybody would be stuck in contracts for service that doesn't exist - or at least service that they won't give you without tripling your rates!
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