We went through all the steps over the phone, and they say a tech won't be out until 1/16. It's been down for 2 days, was down for half of December (a tech came out then and fixed something). We can't keep going weeks at a time with no connectivity, else we'll need to go with a different provider. Can someone escalate this, or tell me there's nothing they can do so we can go with another option for service?
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