The internet speeds, even while connected directly to the modem through hard wire, are slow and unacceptable. The agreed upon package was for the Ultra package and so far the speeds are unable to maintain anything close to what is described. The over the phone technical support is unable to help me, even though I've called five different times. This is very displeasing that nobody is willing to help me outside the "script" of what the technical support representatives have to follow. It is literally the same instructions and troubleshooting every time. Upon finally receiving an actual technician to assist me this last phone call, I will be considering ending my services with this organization and seeking plans elsewhere, if nothing is able to be accomplished through the home visit by the technician.
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