I had this issue and it could not be resolved. It had to be elevated to programmers who reprogrammed to get the system so I could change my phone number. The fine folks at Hughes.net also deleted my payment method intending to add it right back in testing what was wrong and couldn't do that either. Each month during this process I was getting a paper bill with a $5 upcharge on it because it wasn't on autopay, LOL. I had to call in wait in cue and explain everything to get the charge removed and pay the bill. More that that each month the employee on the line, feeling like they were the one who could conquer the world when all others couldn't,went through the full monty to replace my card information and phone number in the system. LOL . It was a couple of hours each month until it was repaired.
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