Hi, I am having trouble understanding the charges that have been made on my bill. It seems that there are hidden fees that were not explained to me nor authorized during my initial registration of your services. For example, a soft credit check that was not authoized for the ability to purchase equipment that I am not even interested in purchasing. I was just told about this when contacting the number given to inquire about billing, however the gentelmen who was "helping" me told me that I needed to post on here to receive help. I don't understand. He said that this months bill, for February, is $14.83 less than it will be next month because the $14.83 was taken out earlier. First of all, I never authorized this credit check that I was charged for and secondly, if I am going to be charged an additional $14.83 on the rest of my bills, then my payments are going to be much greater than I was anticipating and I did not sign on with that knowledge. I was told that my bill would be $59.98 plus tax. Please advise. I would like to know what I am being charged and if I was charged for credit checks that I did not authorize, I would like that money refunded to me...I never wanted to buy your equipment. I appreciate your help and would also like to speak with someone in person, someone who can actually help me, and not communicate everything through this forum. Thank you for your time and honesty of these new charges.
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