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About coryedwards1978
since
02-16-2017
01-23-2018
coryedwards1978
Sophomore
63
Posts
2
Kudos
0
Solutions
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| Date Last Visited |
01-23-2018
12:23 PM
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04-25-2017
02:32 PM
Thanks for the heads up @maratsade and @BirdDog. A prompt response hasn't always been the case anyway but I just wanted to make sure it didn't get missed. Either @Amanda or @Liz can help me out so that will be fine either way.
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04-24-2017
06:14 PM
@Amanda I sent you a PM last week but I wanted to ping you here too just to make sure you got it.
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03-29-2017
11:01 AM
1 Kudo
@Amanda I got the first message and I see where you have sent another with some different information so I'll have to look into that. I did also ask if the 2-ish Mbps that I'm seeing now is the new norm or if you had heard anything more from the engineers. You had also mentioned in a previous thread about some billing adjustments so I wanted to check on that too. I'm just trying to get and weigh all of my options. Thanks for the support @C0RR0SIVE!!
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03-28-2017
07:06 PM
@maratsade thanks but it's not the DNS that's the (main) issue. @C0RR0SIVE @Amanda did PM me but all that she sent was the flyer for the Gen5. I'm still waiting to hear if there's anything else that can be done on my current. I have a hard time believing that they would just dump on all of the current users like that with the only other option being to pay more for less data. Also, she had mentioned something about some billing adjustments based off of the issues that we've been having for over a month now and I haven't heard anything back on that either. I do appreciate the feedback from both of you.
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03-24-2017
12:29 PM
I haven't changed anything. It's just gone from always working to sometimes working coinciding with the other issues that I've had.
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03-23-2017
06:31 PM
Anything @Amanda? I'm still getting a lot of DNS errors (mostly when trying to get to this point). Two speeds tests today were 1.1Mbps and 1.4Mbps which, granted is still whole lot better than I was getting last week. It's also about 90% slower than my "up to" speed.
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03-21-2017
06:08 PM
@Amanda, First speed test of the afternoon was the best I've seen in a long time. Second was slower but still better than it had been. I do notice that I'm getting a lot of DNS errors that I don't get on any other internet connection. Any feedback from the engineers? Any other feedback on the bill situation?
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03-20-2017
06:09 PM
@Amanda, The latest speed test is still only at 1.4Mbps but it's remarkably faster than it had been for the past month or so. Have the engineers performed their work yet? If so, is that likely to be our new peak-time ceiling? I ask because I got your PM and I want to have all of the details in front of us before we make any decisions. Thanks!
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03-17-2017
12:24 PM
As you can imagine it gets quite frustrating not really knowing what's going on or having a solution in sight. Like I said, 1.5 months of less than 10% of what I'm paying for isn't pleasant. I'm sure they'll get around to me eventually.
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03-16-2017
06:48 PM
@Amanda, Ran another test to confirm. Still chugging along at 0.86Mbps. It took me about a half-dozen browser refreshes and 7-10 minutes to get to the point where I could actually post this.
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03-16-2017
02:39 PM
Amanda, Any chance of hearing anything before 3/20? That's going to put me at a solid month and half of subpar performance.
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03-11-2017
12:38 PM
@Amanda, I did a speed test this morning just because I was having trouble streaming music from my Echo. It's better than it has been on weekday evenings but just barely at .84Mbps. http://testmy.net/quickstats/coryedwards
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03-09-2017
06:59 PM
Yep. That was me. That was why I came over looking since I knew the new boards were online now.
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03-09-2017
06:28 PM
It doesn't seem that my other thread where I was promised a resolution has made it to the new boards.
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03-02-2017
03:20 AM
Speed has been worse than pitiful for over the past two weeks. Multiple tests have been run and my average is 0.371 Mbps - http://testmy.net/quickstats/coryedwards This was noted in another thread but a fresh start seemed in order.
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