The modem stopped working period. Power light on only. Called for help, asked to speak with US but was hung up on once, called back and got "someone" in Mexico....was nice, but had difficulty understanding her.... Anyway after trying all the plugging unplugging, trying to put in customer care center and 22.214.171.124 nothing happened. She then told me to push the reset button for exactly two minutes. When that didn't work, she put me on hold then said a tech needs to come out at a cost of $125....I asked if she could send a new modem and she said no. I can't afford that. Will have to budget for that....but in the mean time I unplugged and plugged once again and did the restart thing and finally all the lights came on. But it is doing what it has been doing for several months, which is not connecting, but after turning all off and on, trying different browsers, it does start to work again....What is up with this?
... View more
Lights do not blink on my modem, or only one blinks and get messages to either "Kill" or "Wait" before opening. Very slow for the last two months. Called tech support and was told this is a problem they never heard of before. Switched me to higher tech support and after "checking" with more knowledgeable techs, wanted me to pay $99 to fix problems! Unacceptable!!
... View more