About JennyJewell

I feel like most the posts have the same complaints... I was not told about data resetting each day for the "20 days" after the 20 days when my data slowed I called and customer service suggested I switch from the 20MB plan to 30 MB so I would have enough to last a whole month without worries. He didn't mention the resetting data at that point either. I told him how I purchased tokens that never gave me highspeed data, so he gave me tokens to replace them. I was a happy customer, until my new month of data started and I have no idea how data was disappearing so fast. I called customer service again and even though there was a language barrier she was courteous. She told me my router was not properly working credited my account and sent a new router, I had internet just VERY slow service. The new router came in and would not install properly after being plugged in 24hrs. I call customer service AGAIN they test a few things and say I need a service call. That was the 10th someone finally came today (14th) and he said nothing was wrong with my original router said my account wasnt fully setup he fixed that and said I should have GREAT service but I was out of highspeed data (30 MB plan plus 50 MB of tokens?!?!) I purchased more tokens today to see if it would work....nope more money wasted since it still is slow, nothing like it was the first month. ... View more