I am extremely unhappy with HughesNet service. We started with Hughesnet in November of 2019 because UNFORTUNATELY it was one of our only (few) options. All of the terrible reviews we read were 110% correct. Our internet speeds are horribly slow, despite what Hughesnet's own speedtest tries to tell us. We were told we would be able to use Netflix, Amazon Fire TV, stream videos, facetime, etc with speeds of 25mbps until we hit our 10 gb allowance. Apparently, without ever being able to stream a single video or movie, we hit that 10 gb allowance in the first week of usage. I turned off wifi on every tablet or phone in my house that could use data on its own, only turning it back on to use it, and we still "used" an astronomical amount of data by simply browsing facebook and checking emails. I believe I have called to complain every single month since being a HughesNet customer about how terrible our speeds have actually been. We tried to rent a movie On Demand through our tv provider and it showed download speeds of 300KBPS. Needless to say, it was unwatchable. Netflix can't even open if we try. Youtube or Facebook videos buffer every 3 seconds when they load at all. Overall, it just a horrible experience from a company who boasts about their "Fast Interent with speeds of 25mbps". - the only time I have ever seen 25mbps is when I speed test from their own website... how convenient. Also, today alone, two chats have ended on me because I wasn't responding ... ha! Actually, your internet is just that slow that your representative's responses don't show up on my screen in a timely fashion. I am so beyond frustrated with this company!
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