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About lljames76555
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| Date Last Visited |
03-21-2021
07:49 PM
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04-02-2019
03:18 PM
I recently received a phone call from sales about upgrading to Gen 5. I agreed to the upgrade. But instead of upgrading my account, a new account was started. So, when I received my bill for this month, I am being charged for 2 open accounts. When I contacted the Account Management dept, I was told that I could not get a full credit for the old account as it was never closed. I am getting a pro rated credit on next months billing. I do not think this is very fair. They can check the usage on the old equipment and see that it was not operational for the previous month. I also had purchased tokens just before the upgrade and I was told that I can not transfer them to my new account or receive a refund for the unused tokens. I feel like I am being ripped off
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05-18-2017
08:05 PM
Thank you for looking into this for me. It has been a big mess for several months
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05-18-2017
02:22 PM
On 2-23-17 I agreed to upgrade my HughesNet service. I have had HughesNet for 3 years with no problems. Ever since I agreed to the upgrade, I have been billed for my account plus another account in another city for someone I do not know. I only found out about this other account because I received an invoice in my name and address but the site location was their address. I have been in contact with HughesNet several times but always hit a brick wall in getting this resolved. I disputed this with my credit card but HughesNet sent back documents showing that I owed the money. But they also showed the info for the other account so they are aware that what I told them is true. I just can't get the charges credited to my account and charged to the other people. I am VERY frustrated!!! Now they have charged me an early termination fee of $400 because I told them to do what they had to to get my name off of the other account. And they have sent a box to the other address for return of equipment. What if they don't return the equipment??? Another $300 fee charged to me. This is a huge mess that I have been fighting since March!!!!
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05-18-2017
02:07 PM
Thanks, I probably should do that. Guess I was too upset to think straight.
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05-17-2017
03:42 PM
I know what you are dealing with. I have been calling and emailing Customer service since March. Somehow an account was generated at another address but with my name and email address. They even call me by the other woman's name in emails from them. I have been trying to get it thru to HughesNet that I don't have any knowledge of this account, I didn't order it and I am not responsible for it. They have the name of the people who live at that address. Why doesn't HughesNet contact them and figure out this nightmare!
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05-17-2017
03:04 PM
I feel your pain. I am dealing with being charged for an account that I didn't order. My name is on the account(spelled wrong) but not my address. I have spent several hours on the phone and emails with customer service but it is still not resolved. I have disputed the invoices with my credit card but they just keep rebilling me. This has been going on since I agreed to an upgrade to Gen 5. I don't have Gen 5, just a huge mess!!
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