For the record, I spent the last 40 years before retiring working with various classified US govt Intel community satcom systems. My job title for the last 5 years was "Senior Satellite Systems Engineer". I may not be familiar with the Hughesnet satellite constellation, but I am intimately familiar with a number of other Govt satcom systems from an operational standpoint, performance testing, and impacts to performance due to weather, system loading, and other factors. I have been researching the performance issues related to both Echostar 17 and 19 and am quite disappointed with the comparison of actual vs claimed performance and very unhappy with what I am getting for the money I am paying.
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Tested over a 12 hour period using my PC directly connected to the router via ethernet, wi-fi disabled, on Saturday, 8/24. https://testmy.net/quickstats/bluesky636 Satellite Name EchoStar-17-NAD Gateway ID 2 Beam ID 33 Outroute ID 24 I have a Gen 5 system with 50 GBytes. Tier 3 support told me, and this is a direct quote: "The satellite is broken. We are trying to fix it but don't know when it will be fixed." No other solution was offered to me although supposedly I will be getting a $30/month discount for 6 months. My wife and I are 65 years old. We are not gamers. At most we watch some You Tube videos. Resolutions above 360p result in severe buffering. Even at the highest measured downlink rate, buffering occurred at 480p and above. We have 1 PC, a laptop, two Android phones, plus a printer on the wi-fi network. Not all at the same time. I haven't even bothered to connect the smart tv to the internet as it would be a waste of time. I have the PC connected to hug5 (it is in the same room as the router). Everything else is scattered around the house and connected to hug2. After moving from the suburbs with Verizon Fios at 100 Mb/s, to the country, Hughesnet even at the highest measure rate is a huge disappoinment.
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