About mybrockytop

Update:  The repair guy fixed my problem; however, he had to call another support person to get the issue fixed.  This issue was well beyond troubleshooting over the phone with someone I could barely understand.     ... View more

I believe the replacement part that was sent to me is defective.  I reconnected the old one, the original voice box.  The repair guy is on his way now to see what is going on.  I still believe it is poor customer support to charge someone $125 for repair after the customer has spent over a week (since May 9) trying to resolve this issue.  It has been a totally exasperating experience. I'm 72 years old and not a techie.     ... View more

No, this does not work.  I talked to tech support 6 times and they sent a new voice box.  The phone part of it never worked and was not able to call or receive calls.  The internet part was iffy, at best.  I am still experiencing the same issue.  Going on now for 2 days.  I have requested repair service, which is scheduled; however, the tech agent told me i had to pay $125 for service even though I pay for express repair.  She said I had to "troubleshoot" with her before I could get a repair person for a low price.  I told her I have troubleshoot with 3 other persons, on chat and on the phone, and got nowhere.  I am not happy with HughesNet right now.  ... View more