I just wanted to get the cheapest service where I am and there wasn’t really any options for where I’m located being out in the country... or at least that’s what I was told. The salesman assured me that Hughes net was the only service that could provide internet in our area (or if there was another service it wouldn’t be worth paying for because of slow speeds). I was told over the phone that the first year would be $49.99 a month then the second year it would go up to $59.99 a month. I was ok with that. After getting my bill, it was $73! I called Hughes net and they said there were a bunch of extra fees for rental equipment and tax and such. I asked directly if we could use our own modem and router to prevent any rental fees and both the salesman and technician said it wasn’t possible to use our own equipment and that we had to use the equipment provided. With that said, I made sure that there weren’t gonna be any equipment rental fees monthly and the salesman was adamant that there would not be any fees. I talked to customer support and they said there’s nothing they could do about the rental fees because it has been more than 30 days. On top of all that, they never once explained the data that we would get. Only that we would get unlimited data. Come to find out, we only get 10 gigs of data before it drops off to nothing. I probably used that up in about two weeks. The whole thing is just so frustrating to be lied to then not told about our internet data. I just want to be charged what I was told.
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