I cancelled services yesterday and today I was charged $145 ETF the agent said it was $15 per month remaining on the contract (I had 5 months left). Keep in mind I called and somehow call dropped within 1min the agent called me back. Since I have experience in this field and I have worked in the cancellation department I know outbound calls don't get recorded. Well I requested for the final statement to be e-mail to me and I have not received it. (I need to see what else they are charging) I have read the contract and no other charges besides the ETF and unreturned equipment fees are listed.
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