I've been a Hughesnet customer since 2014. Here late within the last 4 - 5 weeks my service has been slow or non existent at certain times of the day. Normally **bleep** online via the Hughesnet app and saw that there was no payment info. I set it up again. 6 days later I get a Hughesnet bill via snailmail addressed to my bank but with my address. On opening the bill I find I am being charged with 3 different taxes a Property tax surcharge of .75, an additional property tax of .04 State and an additional property tax of .02 county. I find this strange. Of course even with me telling the rep to leave everything as it was on my billing I still got the $5.00 increase for the paper bill and this was insulting as it was sent to me addressed to my bank. My name nowhere to be found on the bill. My best advice after many years of dealing with these people is to use the chat option or try and handle problems via their app if possible. Trying to communicate via a person that does not speak American is very difficult. Indian english just does not cut it. Via chat I was informed that after your initial contract expires Hughesnet is responsible for the dish and router, I am responsible for the cables. Oh, and it is impossible to renegotiate a new contract without paying higher fees. I am going to check this coming week to find out who in my county and state recieves these property taxes and if they are legitimate.
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