I have been a customer for 5 months and I absolutely hate this service. I was lied to when I inquired about the service. I informed agent that I only stream from applications and that I am an online student. Internet is extremely IMPORTANT and I need LOTS of it. I was put on a 30 GB plan and have had issues every month. I have had my account canceled by a customer service agent and been charged $398.74 for a cancellation fee that I didn’t authorize. Then was lied to about the timeframe for service to be restored. On top of everything, I had a service tech coming out b/c my speeds were **bleep**ty! I call every month and complain. The agents just run speed test and upgrade my modem (or something). The only suggestion for data is to upgrade but I am not paying $60 more for the same crappy service. They even had the nerve to ask me what o was gonna do. No, HughesNet... what are you gonna do! I need a larger plan with a better price or let me out this **bleep** 2 year life sentence of a contract.
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