About js20692

Hi Liz!   Sorry, just returning from vacation. See my answers below 🙂   Is it just picture/videos failing to send? No, plain text imessage also fail to send.   Is the issue limited to sending or receiving or both? Both, but primarily with recieving. I've stopped trying to send any because they never go through.   If pictures/videos are sending/receiving, is it just delayed? I am not able to send anything and i will often see the photos come through in the morning on my drive to work when i'm no longer on the wifi.   How's sending/receiving plain texts? Delayed or normal? Plain texts are delayed, more noticeably so in the evening.   Hope that helps! ... View more

Hi Liz,   Yes, it was iOS 12 🙂 Thank you for your continued help! I appreciate it. ... View more

Hi Liz,   I just updated to the new iOS 13. Due to the length of time the issue has gone on, and that issue only occurs when I am connected to the HughesNet WiFi, I don't believe it to be an Apple related issue. It works just fine any other time, just not when I'm on the HughesNet system.   Thanks! ... View more

Thanks Liz! I should point out that the delay in non-photo imessages is new since Friday. Hasn’t happened previously. the photo issue has been ongoing. ... View more

Hi Liz, Appreciate your continued support! It says “iMessage failed to send”. Over the weekend i was getting that for both photos and plain text iMessages. There is also a delay in receiving iMessages as well, when most of them come through it says they were sent 15-20 minutes prior to them getting delivered to my phone. Hope that helps! ... View more

Hi Liz, No change today either. I have been able to use iMessage successfully for the majority of my time being a hughesnet customer. Nothing of note happened that I can pinpoint as being the cause of the change. My smart tv and laptops are not Apple products, but they work just fine. My phone is an iPhone 6. ... View more

Hi Liz, I tried that and it appears to have only made my connection very slow, but didn’t resolve the issue. Anything other ideas? ... View more

Hi Liz,   Yes, I have tried all of those steps and have not seen the issue resolve. It's been ongoing for at least a month.   Thank you! ... View more