Hi Hammond, Welcome to Hughes! Just so you know, your observations are correct. I've been with Hughes for a couple of years and though I tried, nothing has improved and wish I could change providers (but live in a rural area where this is my only option). I too use my hotspot to get a normal speed, thankfully I have a different cell provider. I even paid for Hughes support for a year, only to realize their support is outsourced and has nothing to do with the network itself but PC support. Even considered DSL just to compare. Hughes, being a large provider of telecommunications for government contracts probably doesn't care about it's indvidual customers. They can help send a man to the moon but can't communicate here on earth. I'm truly sorry your having the same frustrations, especially after signing the contract. Just wanted you to know you are not alone and to help you set realistic expectations.
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