A few years back I was forced into upgrading to Gen5. I have a new dish and the HT-2000-W modem. I also had to select a new plan. With that new plan I was getting 10 gig regular and 50 gig bonus zone. Now I am only getting 10gig on the bonus zone. I have the Prime Plus plan, the tiers above it and below it both get the 50gig bonus zone. I contacted tech support and was told that I was still on Gen 4 and had the older equipment. They were trying to upsell me, but I al;ready am on Gen5. What is going on here?
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