I Had a Technician Visit On February 22. Case numbers are 127514204 and 127515715. The Technician Repointed ot "repeak" Antenna. I Called In to say Internet was Not working. Upon being directed to the SCC, the Message on the screen said it had to be "reinstalled" and "reassociated" and there was no connection. Tech Support walked Me through finishing how to recalibrate modem and get Modem recalibrated. I was successful, But the technician, working on FSO 10257829, did not verify Internet connection was working before he left. I was charged for her dispatch with express repair, and the technician did not finish his job and I had to call in tech support to get it fixed. That Call's Case Number was 127701726. I would like someone from HughesNet to take a look at this and provide some sort of discount or waiving of charges and have that technician investigated. My Phone number is available On my account Call Anytime. Or Email.
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