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About Plfranch

since ‎09-03-2019
‎10-30-2019
Plfranch
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‎10-30-2019 11:05 AM

No internet after power outage

by in Tech Support
‎10-30-2019 08:45 AM
‎10-30-2019 08:45 AM
We had a power outage in our area. When the power returned, we cannot access the internet through our hughes net. Our unit is plugged into a protected power strip and there is power to the unit. All lights on the face of the unit are on except the TRANSMIT light. We have tried unplugging the unit from the wall multiple times and have left it unplugged anywhere from 1 minute to overnight. When i go to 192.168.0.1 i have a red box in the connectivity status and it is unable to complete a connectivity test.  Anyone have other advice?  ... View more
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Establishing secure connection

by in Tech Support
‎09-03-2019 06:06 AM
‎09-03-2019 06:06 AM
This just started on all our devices when connected to HughesNet. iPads, iPhones, desktop. Work fine when on our cell network but when connected to hughesnet sites will not load and gets stuck in establishing secure connection. I have unplugged unit multiple times without fix. All lights and status green. Please advise - ... View more
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