About JohnWaylandBale

Thanks for the offer Gabe. The modem arrived Friday and Wade installed it Saturday. Not sure exactly what he did, I let him handle all technical matters pertaining to the home network. I forwarded your comment to him. ... View more

Amanda, Sure, I never turn down anything that's free, especially if that might fix the problem. John ... View more

The uplink was fine for four or five hours, so I think grounding the dish helped. The uplink now seems to go out only when Wade is playing his online Android game "Simpsons: Tapped Out." So he has tried swapping out routers. If that does not work we will probably begin looking for replacement routers. But I am satisfied that you guys have done just about everything you can do to solve the problem, and I greatly appreciate it. ... View more

Sorry, was busy and just now saw this message and just now rebooted the modem. ... View more

Amanda, There will be someone at home all day Wednesday, June 29.  John & Wade ... View more

Amanda, Sounds like a good idea. We would need to know when so we could leave our gate open. ... View more

I cannot find a grounding wire for the antenna. There is a grounding wire from our DirecTV coax attached to the house wiring ground, but I see nothing of the sort at the HughesNet satellite dish. A double coax cable runs from the dish through the attic to the back of the HT1100 (only one cable in use) but I see no ground. It would be no problem for me to put a grounding rod at the dish, or better yet, run a copper wire from the dish to the rod for our house current. It's not really a good idea to have electrical equipment attached to separate grounds (as I once learned at a laboratory where I was a researcher). Our antenna is on a steel post in the ground so probably acts as its own ground. Perhaps I should connect the two so it will be a common ground. ... View more

# Satellite-Based Commissioning Configuration File (sbc.cfg) for: EchoStar-XVII # For use only with Wideband Terminals for: NAD # Copyright 2011-2013 Hughes Network Systems, LLC [General] FormatVersion=3 Version=NADWB2.1.306 RevisionDate=2/17/2016 System=Jupiter NSP=NAD NSPDisplayName=HughesNet NSPBrandingLogoFile=hnet.tgz ... View more

I do not know how to locate the configuration file number, but the application software number is 3.2.0.26 with fallback 3.0.3.19. ... View more

The problem now occurs only occasionally and (oddly) appears to be correlated with heavy truck traffic (we live on a four-lane divided highway). This made us wonder if the HT1100 is more susceptible to RF interference from the CB band. Yesterday we put the unit inside a grounded Faraday cage and so far that seems to have improved the situation. ... View more

Amanda, On rare occasions, maybe once or twice a day we get a DNS error, but mostly web pages that hang with no DNS error, just a red X in the uplink row of the diagnostics. That situation has greatly improved, however, although it has not gone away entirely. It is much less frequent and less bothersome that it was. Whatever you did definitely improved the situation to the point of bearability. Thank you for that. John ... View more

Amanda, The power goes through a UPS but the coaxial cable plugs directly into the modem. John ... View more

Amanda, Thanks for your personal attention to the matter. So far everything looks good. John ... View more

OK, go ahead. ... View more

I don't mind being a guinea pig if there is a chance it will solve the problem so go ahead and switch me over. Do I need to do anything on this end? ... View more

It occurs when I click a link and the page times out. When that happens I go to the Advanced Configuration and Statistics page of the HT1100 and under the Current Hour History it shows a red X instead of a green arrow. Sometimes there will be many red Xs showing even though no one was on the computer at the time. Of course there are automatic processes that access the internet such as downloading email, software updates etc. that could be trying to access the satellite. No, it is not related to time of day. I know in the past we had a problem for a few days when the sun just happened to be in the same part of the sky as the satellite, but that is not the case now. So far it has proven to be a mystery. It usually clears up in two or three minutes, but the interruption can be annoying, especially if I am in a chat session with a student. ... View more

We received an email in May asking asking us to click a link to upgrade to a later model modem at no charge so did. But when the HT1100 arrived we thought it was defective because it kept dropping the uplink. We talked to Tech Support several times and could not fix it from either end so we sent it back. Then our HT1000 was deregistered from the HughesNet end cutting off our access. We contacted Tech Support and were told that they could not re-register our HT1000 and that our only option was for them to ship us another HT1100. So we were without service for 100 hours until the replacement HT1100 arrived. But it is doing the same thing that the original one did. So evidently the continued dropping of the uplink is a feature not a bug 🙂 We wrote our case numbers on scraps of paper and these are the only ones I can find at the moment: 54340042, 54402640, 54509564, 54549852, 546056660. There are probably three or four other case numbers lying around here somewhere. ... View more