I ordered gen 5 service around August. It is 9/26/2019 and I still do not have it. I am still listed as on the gen 4 plan and the 20 Gigabyte plan, even though I have called Hughesnet many times asking to upgrade to the 30 Gigabyte plan. I have been told that I would be called by "engineering" more than once, but I have never recieved a call from them. They say that "they do not understand the issue" and that they must "escalate the issue to enginnering", but nothing gets done and nothing gets explained. I am a loyal customer, please help me to get the service that I ordered and pay for.
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