Hi Gabe, Thanks for your response. I replied to the email version of your response (11/8/2019) and did not receive a reply, so I am posting that response here. I ran the results tonight based on the instructions in your email below. Here is the link with the results run for 11/18/2019… https://testmy.net/compID/618469866519 In case you can access my customer service calls, the calls were placed 10/4/2019. The second tech that was able to increase my speed, but then lost all progress before we were disconnected was Charmaine, case #124219395. I believe she had good notes about what she did/what happened. The third tech I spoke to was Martin Mejia, case #124224945. I do not have the name or case number for the first tech, we got disconnected very quickly in our conversation. To reiterate, my main concern is for my son to be able to access his virtual school and complete his assignments/tests. This has been a serious problem and most work has been done at alternate locations because we cannot access the much of the materials through our internet service. Service in general is very slow with an occasional increase in speed. Any assistance you can provide would be GREATLY appreciated!
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