About rcollins15

rcollins15 · ‎01-09-2020

To try to answer all your questions -- when dealing with the techs, I had plenty of data remaining. she tried multiple things and after some changes, I was able to access all parts of my sons' virtual school system. Before she finished, she wanted me to reboot and it reverted back to the "original" settings and I no longer had access to all virtual school components. All of this information was documented in her notes concerning my call to the service center. I am using windows on all devices. Usually, there are only two devices connected to the WIFI when he is trying to complete school activities. At other times, there are multiple devices connected. On a few ocassions, I thought bad weather may have been the casue, but that soon proved to be wrong. Even on blue sky days we have no luck on the virtual school access. Thanks for your input, hopefully we'll figure this out before the school year ends!

rcollins15 · ‎01-09-2020

Hi Gabe, Thanks for your response. I replied to the email version of your response (11/8/2019) and did not receive a reply, so I am posting that response here. I ran the results tonight based on the instructions in your email below. Here is the link with the results run for 11/18/2019… https://testmy.net/compID/618469866519 In case you can access my customer service calls, the calls were placed 10/4/2019. The second tech that was able to increase my speed, but then lost all progress before we were disconnected was Charmaine, case #124219395. I believe she had good notes about what she did/what happened. The third tech I spoke to was Martin Mejia, case #124224945. I do not have the name or case number for the first tech, we got disconnected very quickly in our conversation. To reiterate, my main concern is for my son to be able to access his virtual school and complete his assignments/tests. This has been a serious problem and most work has been done at alternate locations because we cannot access the much of the materials through our internet service. Service in general is very slow with an occasional increase in speed. Any assistance you can provide would be GREATLY appreciated!

rcollins15 · ‎10-30-2019

I contacted customer service about our extremely slow Internet. I spoke to three different techs, two of which I was disconnected while trying to resolve issues. The second tech was able to DRASTICALLY increase my Internet speeds. She had me reboot my computer only to loose all progress and then we were disconnected! The third technician was nice, but just did not know what to do to help. My son uses the Internet for virtual school and the connection is so bad that we go elsewhere for him to do the majority of his schoolwork. I know this can be corrected since it was for a few short minutes, but I do not have hours to spend on the phone to explain, run tests, try different things, get disconnected and go through the same thing again and again. I spent over 4 hours on the phone with the three different techs and my problem still has not been resolved. I am paying for a service that is literally unusable for our primary purpose. Looking through the community forum, I see this is a common problem and do not understand why more support techs cannot simply resolve the problem -- and we are trapped into a 2-year contract.

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Date Last Visited	‎01-09-2020 07:09 PM

About rcollins15

Re: Extremely slow internet

Re: Extremely slow internet

Extremely slow internet