Hello. We've been dealing with an issue intermittently for several months now. When the temperature drops below a certain point (usually below freezing), our internet will go out. This occurs regardless of the weather; in fact, it's beautiful here today, but cold, and we haven't had a connection since way early in the morning. The diagnostic page says we have a 3.1.1 error, something about a cable issue. And, of course, we've tried all the other steps (restarting the router, ensuring everything is connected properly). A tech was sent out back in November. He said he tightened everything up on the outside, but the issue persists. Anyone got any advice? This is getting pretty old.
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