About cbhaga01

Hey folks. We've got phone through HN. It's always worked pretty great, up until today. When we pick it up, instead of a dial-tone, we get a "device not registered" error message. Our internet it working fine. We unplugged the phone "modem" (I don't know the proper term for whatever that tiny box is) and plugged it back in, which seems to have temporarily fixed the issue. Any advice would be greatly appreciated. Thanks! ... View more

Hello. We've been dealing with an issue intermittently for several months now. When the temperature drops below a certain point (usually below freezing), our internet will go out. This occurs regardless of the weather; in fact, it's beautiful here today, but cold, and we haven't had a connection since way early in the morning. The diagnostic page says we have a 3.1.1 error, something about a cable issue. And, of course, we've tried all the other steps (restarting the router, ensuring everything is connected properly). A tech was sent out back in November. He said he tightened everything up on the outside, but the issue persists. Anyone got any advice? This is getting pretty old. ... View more