About DZzy

The document given to me from the local sales person states "All serviceplans include:  25Mps download speeds, 3 Mbps upload speeds.....".  I am curious, why not just throw the standard text you just gave me to anyone questioning the speed instead of asking them to run test at TestMy.net.  Have you seen the responses given to me in the string of this conversation??  What far fetch suggestions were given to improve the service.  And yet no one has ever answered any of the questions I asked.  Very disapointed with this board and feel it has been a misrepresentation of help and support and I honestly feel that the impression given was this board was supported by Hughes employees!  Guess I need to go to Hughes and push for some answers.  Thanks ... View more

Sorry, Did you see my last post?  I do not live in Alaska but Northern CA!  Is this a community supported by users or HughesNet techs??  I feel my questions in previous posts in this chain are ligitimate and have gone unanswered.  Where is Damian?  ... View more

Damian,   My apologies, looked up the initial contract and 25mps is the expectation.  There are times the results are in excess of this limit.  However, to be fair those are not the norm.  I still need to have reliable and consistent performance.  Please look at my results in TestMy.net and you will see the issue.   Thanks ... View more

Damian,   I am using the equipment given to me when the installer set the service up.  My dish is in the yard, with cable running to the modem (Hughes HT2000W) inside my home.  I have always had the wireless broadcasting turned off for all channels.  My desktop that I use is directly connect to this modem and is apx 3 feet away.  When I am not using this computer it is turned off.  In fact the modem is sitting on top of my computer cabinet.  All test were performed from this computer.   How else can I move it closer.   How can I improve your ability to check the system?  Were you able to see any of the results on "TestMy.net"?  If so, how do you explain the very lows and moderate responses from the tests?  In fact, it will not even do an upload test as it times out.  Could there be an issue with the modem?  How can this be validated?   Here is a high (40.7mps) from the12-10 test    https://testmy.net/db/yGCkwxcAB Here is a low (1.3 mps) from the 12-10 test  https://testmy.net/db/9r-egYN-5   There are a greater number of lows as I have unknowingly been running the test for some time.  BTW why are there test results being displayed for this account prior to my start date?  It appears that the test results back in 2017 are the same I am experiencing (slow).   TestMy.net states my All Time average is 12.8 mps 1.6 mb/s - speeds 8.5 mps 1.1mb/s If these results includes previous owners, something is terribly wrong.  After all, TestMy.net is the preferred vehicle to validate performance. I don't think these results would support HD streaming.  I believe my account is set up for up to 50mps.   As far as Netflix,  When the speed is improve maybe the app will load and then I can adjust the setting.  FYI the Nvidia sheild is the device that I am using to stream Netflix.  It is connected directly to the modem (Hughes HT2000W) and is apx 15 feet away.   Sorry to ramble on but this issue is becoming a big pain. I appriciate your response and assistance to resolve my concerns. Dzzy   ... View more