seebobfish
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Re: Frustration with billing and this company
Your response sounds like what I've recently had to deal with. Hughes hires lots of phone support staff who are very poor in speaking clearly. They change their names so you might think they are normal people - they are not! I've spent many hours on phone with tech support people in past years. I am looking for other companies to replace what Hughes provides -100%! THEY WILL LIE, NOT FIB , LIE! And admin supports their basic efforts as well as not addressing the lies. I have always been put on hold as the training they receive is minimal and anything asked of them needs more "training" for the right answer. Hughes is a "one way street" - troubleshooting a minor problem usually works after being put on hold for a few minutes - very few. They will disconnect you while waiting to connect you to their supervisor - many times been done - since no one will get to the bottom of who hung up first. Current issue is their lieing - every call - before you start conversation - warning they are recording for future quality - but when you need to go back to their promise to wave $125.00 for labor to install the failed Hughes equipment, it can't be retrieved. I had one low life Hughes employee tell me the technician needs to eat too! And then I was offered to split the $125 with Hughes so the tech could be paid! The tech who arrived and replaced Hughes failed equipment was the only Hughes related worker I can look forward to working with again! Honest, quick and very tuned in to his work - excellent results! Hughes' name fooled me as I thought high tech, well defined company, very big and successful - maybe so but they "create" problems by hiring people not capable of handling their jobs and put them at the end of the customer support phone! Go figure! This Hughes company is not customer friendly unless you are face to face with them. Too bad Howard isn't still here! This would never have included "poor speakers" as customer interface!5.7KViews0likes1Comment