robgardner1
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bait and switch token price by sales agent
The sales person I spoke with sold me on a 20G plan with the option to buy unlimited tokens at $9.98 for 20gb's. I made her explain it thoroughly. She also stated that the phone call was recorded. I called in to customer service today and they told me a completely different story. They advised that not only do I not get multiple 9.98 tokens, but that they are 3gb for 9$, 5gb for 15$, 10gb for 30$, and 25gb for 75$. This is completely out of line from what I was promised when I contracted with HughesNet earlier this week. I feel like I was a party to a bait and switch scheme and I am not happy about it. Since the calls are recorded, I am requesting that the call be listened to and am demanding that Hughesnet honor what what I contractually signed up for with the sales woman. During my conversation with customer service, I was also notified that an additional charge for nearly $10/month that I had not consented to was added by the saleslady as well. This is ridiculous. Please review the phone call and call me fix this. My site acct# is [removed to protect privacy].5.4KViews0likes6Comments