About wvfreedom

Our calls are dropped constantly. Sometimes as soon as it begins ringing when I'm calling out it will drop. Calls won't go out or come in, audio is garbled or robotic. They can hear me, I cannot hear them, etc. Often, multiple issues will happen during one call. We have reported these problems repeatedly throughout our entire time of service (approx. 2 years) in hope that you'll finally fix it like you claim. It has never improved. We've requested new equipment and have been told that they're unable to exchange equipment. I've never heard of such a thing! We've been informed many times that a service call is unnecessary because they'll need to test and investigate the issue further. We are always told that the problems will be "investigated". We never hear back from anyone and service is a bad as ever. I am disabled and this is my only phone service option at this time, so I guess you've got me over a barrel with that. This service is not reliable and it needs to be, especially in case of an emergency. I can't believe with so much technology that this is the best you can do and I'm stuck paying for useless service because I might be lucky and get a 5 minute call out. If this is not resolved to my satisfaction quickly, I will be reporting this to my state's Atty General, the Better Business Bureau and anyone that will open a letter from me because I can't call them! We have been extremely patient for a long time, but that patience has run out.This is a ridiculous sham. If you need to reach me, don't call my home phone. Your phone service is unacceptable. Your customer service is laughable. ... View more

My voice service has always dropped calls often, but now the callers' voices have become garbled or fade out completely. I have performed all of the reset options available. Please assist. ... View more