About Dorenec

Liz,   Thank you for assisting in this matter, it is genuinely appreciated. I will keep an eye on my account and once the credit is applied I will come back to this thread and close the matter.    For all those reviewing this thread, I encourage you to keep really good notes with all case numbers as the help available in this community is thourough and with sufficient information a resolution can be reached.    Respectfully, Dorenec ... View more

1/30/20 - Survey review call - Post on community website October 2019 $30/6 credit given. December $30/12 credit (case number 126225032) credit issued on my account not getting credits promised, system indicates “exceeds maximum credits allowed” please review & adjust billing accordingly. Said I should post in MyHughesnet.com - community, like review billing, this is case number 126319163.    Taken from my notes.   Thank you, Dorene Clark ... View more

Hi Liz,   Thank you for your efforts to assist me. The issue is with additional credits that have been given but not applied. For example, I recently had roughly 10 days where my signal was far below the minimum acceptable rate, I spent HOURS, quite literally, with support running diagnostics, etc. The matter was escalated to top tier engineers and I was given another $30 credit, however they have not been able to apply it as you can only give one credit at at time. Now it sounds as though you don't even see that credit.  This is just the most recent issue and when I called to inquire as to why I did not get the credit it was suggested that I reach out through the HughesNetCommunity.   ... View more