About pbca04

Hi, I sent these to u last week after the email was received. but here is another copy: On Monday, January 25, 2021, 11:09:57 AM CST, HughesNet Community Mailer <hughesnetcommunity@hughes.net> wrote: Hi pbca04, Liz (Moderator) posted a new reply in Tech Support on 01-25-2021 12:09 PM : Re: My test results: pbca04 Hi pbca04, Thanks for reaching out and working with the community to address your concerns. As I understand it, your main concern is with streaming, correct? Please tell me more about your streaming experience so we can better focus our efforts: 1. What is happening when you view videos? Constant buffering on the TV or lost connection is what comes up on screen. 2. Which streaming service are you trying to use? Roku is the device used on the TV it is a Samsung TV. I use multiple apps on the TV. 3. Are you having this issue with any other streaming service? Yes I had the same problems on my ipad streaming apple TV, and a few others I tryed streaming. 4. Are you streaming through a Smart TV or other device? Yes Samsung. 5. Are you having this issue on other devices? Yes ipad, laptop. I sometimes have problem with just email and surfing the web. Happens alot on you tube, mostly nethg with videos. But sometimes it can b as simple as web mail. It takes forever to close out a site or go from one box to another. I've used other devices and the same thing applies so its not one particular device in ? here. 6. Have you tried streaming on another device; if so, did streaming work without an issue? Yes I tred streaming on my ipad and laptop. I tried running diagnostics on your site, but I couldn't communicate with it, was the modem unplugged from the power? Is your internet generally working? Yes probably I unplug the modem at night. Sometimes during the day.Your cooperation, patience, and understanding are much appreciated. Thanks, Liz ... View more

This should be the entire address. https://testmy.net/quickstats/pbca04&f=1 Thxs Cate ... View more

Ok I think I did everything correct, hopefully. Here is my test results address:  https://testmy.net/quickstats/pbca04 I believe the correct areas for the test will fall between 2pm-10pm, sunday Jan 24 Thxs Cate ... View more

Thxs for replying.  In answer to ur ? No I do not use a VPN on my tv others devices yes.  But most of my complaint has been over streaming TV.  As another note in the past it did not matter either way with VPN on the other devices.  And to be completely honest weather has not always been a factor either on some days it can be clear no clouds but the service was slow.  So that too was not a factor. Again thxs for the replay ... View more