Charge customer for technician calls
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Charging customer for HughesNet equipment repairs
I am so frustrated about my the internet service provided HughesNet. I had never in my whole life experience such a bad customer service from a hugh company before. I moved into a urual area in OK and the only available Internet service provider is HughesNet (go figure). The installation went well but after a few weeks the speed didn't live up to as advertised. Slow speed, not able to watch NetFlix (buffers every minute or so). Forward to now when a windy storm passed by our Internet service is very spotty, comes on/off random time of the day (no system light on the router). Called HughesNet technical support to run a few test which failed (obviously). Have to send a technician out to my area through a 3rd party contractor and charging 120.00. Never heard of a company charging the customer to fix their own equipment that barely works half the time. Though the Internet service supposed to be working 99.999 percent of the time. **bleep** kind of service are we a customer paying for? This is uter rediculus. Footing a bill for the customer to pay for your faulty equipment.2.3KViews0likes1Comment