Very unhappy customer
I have had this service for about 6months and every month I’m out of data around 6-10 days into the cycle. I was placed on a 30GB plan and all I do is stream and use the internet for my online program. I have never had this issue with other companies. HughesNet k my wants to take my money and has no regard for how I feel about paying $90/mo for service that I only can utilize for at max 10 days out of the month. I leave home at 6:30 am and return after 6:30 pm. I have two smartphones, a smart tv and two roku devices. Every time I call I’m on the phone e at minimum 2 hours with no resolve. HughesNet wants me to lay a cancellation fee when I was misled and placed on a 2 yr contract and a 30 GB plan that doesn’t fit the needs of my household. This is crap! I am super upset and vow to discredit this company if it’s the last thing I do. This is ridiculous to take my money every month, faithfully, and then not have a little common sense to at-least empathize with my dilemma. I have had my service cancelled and then been charged a cancellation fee of $400 and I’ve been hung up on. These customer service ppl are rude and just read their script. The language barrier is real and makes customers upset. I hate this service and plans. I won’t out but do not want to pay a cancellation fee. I don’t feel as if that’s fair to me. I need answers. I need help. Not too mention I have been told to turn the resolution down on my devices and to contact the manufacturer of my tv as if this is their fault. Now the system won’t let me post this....15KViews2likes8Comments