Upgrade charge is ridiculous!!
I have been a customer for several years now. And that's because Hughes Net is my only choice where I live right now. I called to upgrade my service to the new "BETTER JUPITER SERVICE" and was told it would cost me $300 for the upgrade. That's for a tech to come out and put a new dish on my house and a new modem inside. I asked if there was way to get the free installation like they advertised for a new customer. Nope! Not for a loyal existing customer. $300!!! I could cancel my service when the contract is over and then come back as a new customer to get the free installation. This is by far the worst internet service I've ever dealt with! I wish I had another choice. 🤨4.8KViews1like8Comments
RE: 45 Gigs... Where?
LizI just talked to a rep via chat and I told her that I need to up our data to another package that is EBB approved The lady then asks me about our equipment. I was like 1 TV, 2 phones, 1 computer, 2 google homes, 1 alexa How much do you stream? I said we just cut the cord so... I'd say a few hours a day? even though I use GabeU 's PLAYON app to download most things. I said the Googles and Alexa are for questions and music for when we're in the shower. Lady: Well your best bet would be our 75 gig package for 145.00 a month and you can have your EBB with the highest package we offer. Me: I can't do that... I was told the highest the EBB benefit goes is the 50 gig package? And that the 75 gig package would end my EBB benefit. What do you have thats above what I am on now thats EBB approved? Lady: 45 gig package and you can have the EBB with the 45 gig package She assured me that I am still going to get the EBB benefit.. I am confused now....2.6KViews0likes1Comment