No rebate as promised
I am a fairly new HughesNet customer, my service was installed at the end of August 2019. The install promo at that time included a $100.00 rebate gift card. I was told I would receive my rebate after 2 months of service. On December 13, 2019 I still had not received it. I tried reaching out to HughesNet customer service...busy...busy.... put on hold....finally connected with a CSR. After explaining the reason for my call, she placed me on a "brief" hold to review my account. Holding...holding...DISCONNECTED! No answers. No callback. So, back at square one... I call again. Busy...busy...transferred twice...then put on hold for so long I finally had to hang up! Needless to say, I'm quite frustrated when I finally get to speak to someone! (I placed eight calls over a two day period to address this missing rebate card! It should have been so simple!) The poor gal that answered my fifth call on the 2nd dayassured me she could help. Right away she said she knew what the problem was and that she could fix it. I was told to expect my $100. rebate card in the mail within two to four weeks. Great. Done. On January 11th, 2020 I went to the hospital, was admitted and was whisked off for emergency surgery! (This threw me off track for just a bit) Time was early March when it dawned on me, I STILL HAD NO HuhgesNet rebate card! I did not know about this community board at the time, so back on the phone I went.. Covid19/half the country trying to set up work from home...I'll spare you the details of this on-hold experience :) I'll just say that the guy who took my call said I had been misinformed! I had to initiate the rebate request by entering my information into the rebate form on the HughesNet/Rebate web site. So now I go there...and before I input all of the required information, I get a pop up that says NO REBATE OFFERS AVAILABLE FOR THIS TIME PERIOD Why was I not told I needed to do this in the beginning? Or on one of my many calls to customer service prior to the last one? I sure hope you can help me! Thank you -and- Stay safe.8.4KViews0likes3Comments
Rebate missing
I sent all the required information in for HughesNet Rebate Offer #HD1036 twice. I sent all requested information on 10/26/22. I emailed the Rebate Center twice after mailing the forms, only to be told that they did not have any record of submission. So, I mailed the required documents again on 12/1... this time sending the manila envelope certified. The USPS tracking shows that the envelope was delivered to their P.O. Box on 12/5, but I still have not received an email confirmation from the Rebate Center with a claim reference number so that I can check the status of the rebate. I am very frustrated as I feel that your company is not honoring the rebate agreement and simply does not want to issue the $300 rebate. I see that other people online are experiencing the same issue. I am going to report this matter to the authorities if I do not receive this rebate soon as it is false advertising and deception by your company to say customers will receive a $300 rebate but then not send the money. I have tried my best to be patient, but my patience has run out. Please help in any way that you can.2.6KViews0likes2CommentsRebate for installation between 10/02/2017 and end of 2017
I had Hughesnet installed and got a form for a rebate in early December. The rebate form said to wait until I had two invoices and as of today I have two of them since a charge hit my credit card. When I went to fill out the rebate form I noticed the last day the forms would be accepted was January 1st 2018. This seems to mean anybody who had an installation in December is ineligible for the rebate and may well think they have been taken.2.1KViews1like2Comments