Reschedule Your Technician Visit
If you have an upcoming appointment with a HughesNet technician, you will be able to view, and make changes to your appointment online by visitingMyHughesNet.comor through theHughesNet Mobile App. To make changes online, select “Account” from the options at the top of your page, then select “My Appointments”. Your current appointment information, including your preferred contact phone number, will be displayed here. If you would like to reschedule your appointment for any reason, simply click “RESCHEDULE” To reschedule your appointment, select your preferred date from the calendar and time from the available slots displayed below. After selecting the new date and time, a message will appear confirming your new appointment time:How can I see daily usage by device?
How can I see daily usage by device? HughesNet customers with a HT2000W modem can view device-level usage for 24 hour and previous 14 day periods on the ‘Connected Devices’ page found on myHughesNet.com under the ‘Usage’ category. First locate the “SEE ALL CONNECTED DEVICES” button on the bottom of the page. The following page displays the devices connected to your HughesNet system along with other helpful information such as, “Status, Signal Quality, Connection time, and 24 hour usage”. For further device-level information and to change the data usage period from 24 hours to last 14 days click on the “>” arrow next to the device on the expanded Network menu. It may take several minutes to load your data usage over the previous 14 day period.Can I run a VPN over HughesNet?
Yes you can use a VPN, but speeds will be significantly reduced. Using a virtual private network (VPN) impacts the way your modem receives data. Learn more about using a VPN with HughesNet. A Virtual Private Network (VPN) is an added layer of protection. This layer of protection is only typically used when sensitive data is transmitted over the internet. To achieve this added layer of protection, data is encrypted or converted into a code that only the receiver can read. This encryption process requires the data to be encrypted and un-encrypted on both sides of the transfer. The encryption and un-encryption process can add time to the delivery. For typical cloud based applications a VPN is not required. Examples of VPN clients are Check Point Remote, FortiGate, FortiClient, and Cisco AnyConnect. VPNs can work with HughesNet. For many of your business activities, you may not need to be connected to your Corporate network. If you do need to use a VPN, we recommend you try to limit your activities while connected. If you remain in the VPN for internet activities which do not require VPN access, it can potentially slow the network and will also use more of your service plan data. Consult with your company’s IT department to learn if Split Tunneling is an option. This feature is recommended because it can improve performance while connected to your VPN. Note: HughesNet Technical Support does not provide help with configuring or troubleshooting problems associated with VPN clients.How do I find/change my Wi-Fi password?
If you have a Hughes HT200W Wi-Fi modem, you’ll find your wireless (Wi-Fi) password printed on the sticker on the back of the device. Changing your Wi-Fi password First you must access the System Control Center. The System Control Center provides access to system status, configuration information, and online documentation. To open the System Control Center, follow these steps: 1. Open a web browser such as Chrome, Firefox, or Internet Explorer. 2. Type www.systemcontrolcenter.com in the address bar and hit Enter. (Alternately, you can click that link to open it in a new window.) 3. Click the Wi-Fi Settings link on the left side of your screen. 4. The default password is “admin.” Enter this password in the dialog box and click Login. 5. Once you have logged in, you will see the Wi-Fi Settings home screen. 6. You will see your existing password written in the Password field. To change your password, clear what is written there and type your own. Choose something that is easy to remember but cannot be easily guessed. Then click Save Settings and exit the System Control Center. For more information about your HT2000W modem, view the User Guide here.
