Fake product
I inquired about Hughes Net service at my home back in October 2019. When the tech asked what I was needing the service for, I told him I have two boys that game on Xbox Live simultaneously plus stream Netflix on two televisions. He assured me this package would more than cover our needs and would not be any lagging. False. In the first 2 weeks of having it I had to call them 3 times. Once was because they wanted to charge my bill on the wrong date. Other times were regarding the slow internet speeds. I have been told this not once by an employee that the service I need, they don't even offer. Yet I was sold the package. Under false pretences you might add. When I did an online complaint, I was contacted 2 weeks later. Again, that person told me I was indeed sold a package that does not exist. When asked what they could do to resolve this, as the first thing mentioned was upping my current package. Why? Because that one isn't gonna work either because you don't sell the internet service I was sold. So this is what I was told to do. Make a post explaining my situation where they will see it and the correct person is supposed to call me back. All I want to make good on it is my contract cancelled without any cost to me, and the $129.80 I paid up front.10KViews2likes20Comments
Promised I would be happy very just like having Xfinity never told there was a two year contract.
This internet is a joke was told my grandkids would be able to play there Xbox 1 and play station 4 just to find out internet is to slow and useless , kids can't even watch you tube. This is a waste of my money. Data used up in the first 7 days if that and nobody even use it because it to slow. Very unhappy with the lies and service. If your looking for internet keep looking!!!!! I want out this never been told about contract. Paying for something and useless believe me.Solved6.3KViews0likes5Comments
FRUSTRATED with customer service
I have tried and tried contacting your "customer service" through emails and phone calls. The emails never address my issues and when I call for help I get someone in the Philipines who can barely speak English and is NEVER any help. I have also tried online chat and it NEVER works. I am OVER it and about to cancel my service and look for a new one. CAN ANYONE HELP ME??????12KViews0likes18Comments
Unethical customer service
In July 2016 i experienced a terrible marital situation and had to get an order for protection and move and in process of a divorce. I am loving in a friends basement with my 2 children and on long term disability with a fractured hip and getting my second hip replacement now but got my first in feb. 2017. During that time hughes net offers me a 6 month delay of service and when my time was apparently up they never contacted me at all, had my phone number, address, and email...they never contacted me once to offer me options as to what i could do. Now the place i am living has thier own internet service. I cant buy my own place till my divorce is final as you all know you cant sell or buy property during a divorce and he procrastinates severely. Hughes net turned me in to a credit bureau and i received a call from them yesterday regarding 345 dollars, i said for what, as i had no idea that hughes net even had a problem or situation with anything at all. This is obsured!! So i called hughes net to find out my options and ask why they did not contact me at all in any way...their comment back was...its not thier responsibility!!! I said that was poor customer service and i was turning them in to better business Bureau and calling attny general cuz they are not willing to work with me at all and i am so stuck in this situation and it is nobodys fault but i was even willing to meet them 1/2 way and split the cost as i am struggling with 2 kids and cant get help from county...they wanted me to pay them 345 dollars yesterday and i cant afford that. I have 78 dollars to buy groceries after all my bills with 2 kids. This is ridiculous and immortal!!Solved4.2KViews0likes1CommentTrying to upgrade since of October of 2016 but cursed by the error message!
Since Octoberof 2016, pre Gen5, my husband and Ihave been calling so much I have lost count. First I just wanted to go up to 10gb....error message, Im told the technical team would look into it and call me when it is fixed. November, December same thing. We still have not recieved a phone call and the same vicious cycle began when (oh happy day) we can upgrade to Gen 5 and everything will be fabulous. I have been given 2 appointments and rearranged my schedule to be available for a now show both times. And guess what? I call to be told there was an error message so the work order didn't go throughand they can't figure out why so the technical team blah balh...and they will call me when it is fixed. Why? I don't know what else to do, I live in the boondocks, Im a merchaniser...I need this resolved fixed and history. I am so over it...going on 8 months now.5.7KViews0likes6Comments
