HughesNet Gen5
I tried to call yesterday about changing from my Gen4 plan to the posted Gen5 service special of Gen5/20gb @ $49.99 per month and got hung up on. Is this normal? If it can be done, lets do it. If not just let me know - don't hang up. I love that when I complained about my speed something was done. I now am running at a good speed. I asked about that, too. I am interested in knowing what was done to correct that. Really curious, not complaining.5.4KViews0likes6Comments
Gen 5 Upgrade
I was told by Winston, when i did the upgrade, NOT to send old modem back, i even asked him twice, he still said NO. He said on upgrade they dont want modem back,, BUT, i found a return label, so im not sure what is going on. Should i return it, or dump it? thanks2.3KViews0likes0Comments
Automatic upgrade of modem and the radio at the dish in upstate NY
I received call this past week from a person identifying them as HughesNet. It was from a number in Monroe, Louisiana (318-557-2829, which according to the reverse lookup is in Shreeveport, LA). The person stated that HughesNet was voluntarily upgrading all the equipment in the area and wanted to schedule an appointment for this next week to install the equipment. I explained that we are seasonal residents and that we could only be there on April 27th. The caller said "No Problem" and would call in the future to schedule. Can anyone explain what the deal is? I checked my account for notifications or any other information on this and there is nothing. Is this a SCAM? My Service Plan is: HughesNet Gen4 Connect Pro Thank youSolved2.2KViews0likes1Comment
